WEQTI
Return & Refund Policy
We want you to be confident in every WEQTI purchase. This policy explains how return requests are handled.
Last updated: 18 August 2026. This document is a template and should be reviewed by legal counsel.
Requesting a return
Contact hello@weqti.com with your order number and the reason for your request within [TODO: return window] of delivery. We will confirm eligibility and provide return instructions.
Condition of returned items
Items should be unused, in their original condition, and returned with original packaging and proof of purchase. Customised, final-sale, or hygiene-sensitive items may be excluded where permitted by law.
Refunds
After we receive and inspect an eligible return, we will notify you of approval or refusal. Approved refunds are issued to the original payment method within [TODO: refund processing timeframe]; bank processing times may vary.
Damaged or incorrect items
If an item arrives damaged or incorrect, contact us promptly with photographs and your order number. We will arrange an appropriate replacement, repair, or refund.